Air conditioner warranty service terms
WARRANTY TERMS:
Official Nordis equipment representatives: UAB “Baltic refrigeration group” and UAB “Celsis”
Thank you for choosing Nordis equipment. We assure you that the equipment meets the EU quality requirements and the standards of the goods’ manufacturers. The goods sold are covered by the manufacturer’s warranty of 36 months when the equipment is purchased from the Seller, who may be an Official Representative or an intermediary. The warranty is valid from the date of issue of the VAT invoice or another document proving the purchase of the equipment (e.g. a receipt, an equipment hand-over and acceptance certificate), provided that the equipment has been installed at the buyer’s (end user’s) site in a high-quality manner, in accordance with the installation instructions specified by the manufacturer and the applicable standards, and that systematic preventive maintenance of the equipment will be carried out.
1. The Official Nordis representative guarantees that the Nordis equipment sold is new and the goods have no defects, and during the warranty period will replace only the defective parts. The warranty does not provide for compensation of any other damage or other claims.
2. The warranty applies only if the unit was installed and commissioned by natural or legal persons who hold a certificate for handling fluorinated greenhouse gases issued under Order No. D1-420 of the Minister of Environment of the Republic of Lithuania of 20 July 2009.
3. For warranty service and maintenance of the units, please contact the legal or natural persons who carried out the installation, commissioning and adjustment work.
4. Warranty conditions:
a. The installation of Nordis units must be carried out in accordance with the installation instructions specified by the manufacturer and the applicable standards.
b. The unit must be operated for its intended purpose, in compliance with the technical instructions and recommendations specified by the manufacturer.
c. In the event of a unit failure, you must report it within 48 hours of its occurrence, presenting the document proving the purchase of the unit.
d. Throughout the entire warranty period, the legal or natural persons who installed the equipment undertake to carry out technical maintenance of the unit.
*Technical maintenance must include the following work:
i. checking the electrical supply input; the equipment must be earthed
ii. checking the amount of refrigerant/freon and the gas pressure
iii. cleaning the indoor unit filters
iv. cleaning the evaporator and condenser
v. checking the fans of the indoor and outdoor units and their blades
vi. checking the condensate drain hose
vii. checking the temperature of the discharged air in heating and cooling modes
* If the equipment is used only one season per year (only cooling or only heating, e.g. in summer – cooling, in winter – heating), preventive technical maintenance must be carried out once every 12 months. Condition – the maintenance must be carried out by a legal/natural person holding an F-gas certificate and qualification and suitable for the relevant equipment.
**If the equipment is installed in a very dusty or polluted environment, maintenance should be carried out every 6 months.
5. The warranty on the quality of goods provided by the Official Nordis representative does not apply and is invalid in the following cases:
a. the buyer/end user or unauthorised third parties repaired the goods themselves;
b. the goods were damaged mechanically, thermally, chemically or in other ways;
c. the goods were used not for their intended purpose;
d. the goods were damaged during use, storage, warehousing, transport or installation due to failure to follow the installation or technical documentation;
e. the goods were damaged or spoiled by third parties, which is in no way related to natural wear and/or failure, or by the actions of other third parties independent of the will of the Official Nordis representative or the manufacturer of the goods, i.e. flood, storm, lightning, short circuit, downpour, natural disaster, accident, fire, electrical voltage fluctuations, power outage and other similar circumstances;
f. the preventive maintenance of the goods was not observed;
g. the equipment was reinstalled in another location;
h. the equipment was installed by a legal/natural person who does not hold a certificate for handling fluorinated greenhouse gases issued under Order No. D1-420 of the Minister of Environment of the Republic of Lithuania of 20 July 2009;
i. the warranty recipient has not settled at least one debt to the warranty provider or has acquired the goods unlawfully, or cannot present the purchase VAT invoice or another document proving the acquisition of the goods;
j. the manufacturer’s original sticker/label is missing on the unit, according to which the goods can be clearly identified: the exact model code of the goods, date of manufacture, serial number;
k. the unit was operated in place of an old system that was dirty, contaminated or not cleaned;
l. the unit was operated in an environment not suitable for it (temperature and humidity limits not observed).
6. A warranty claim must first be submitted to the legal or natural person from whom the unit was purchased.
7. The warranty is valid in all European countries. For warranty service, contact the country in which you purchased the Nordis equipment from the representative.
8. Acceptance of goods: When receiving the ordered goods, check the condition of the shipment and the goods and sign the transport waybill or another shipment hand-over/acceptance document. If at the time of hand-over/acceptance you notice damage to the shipment/package and/or the external appearance of the goods, or incomplete sets of goods, be sure to take photographs and note this in the shipment hand-over/acceptance document, and sign it jointly with the courier who delivered the goods to you. If in doubt, open the package in the presence of the courier and make sure the goods are intact and undamaged. If the customer signs the waybill without remarks, the shipment is considered delivered undamaged and the official representative or intermediary accepts no liability for:
a. subsequent claims regarding damage to the goods, if the cause of such damage is not a manufacturing defect
b. incomplete sets of goods, if such discrepancies can be determined during an external inspection of the goods.
