NØRDIS OPTIMUS PRO Air-to-Water Heat Pump Warranty Terms:

AIR-TO-WATER HEAT PUMP “OPTIMUS PRO” WARRANTY TERMS:

1. During the warranty period, the equipment importer undertakes to eliminate free of charge any defects caused by the manufacturer’s fault. The warranty is granted only when the installation and commissioning of the equipment were carried out by qualified specialists authorised by the importer to perform such work, in accordance with the requirements set by the manufacturer. Warranty service is provided only for equipment with a properly completed commissioning report and warranty card signed by the authorised company. Warranty technical service may be carried out only by certified specialists with the relevant qualification.
2. NØRDIS air-to-water heat pumps come with a 60-month warranty period. During the warranty period, before each heating season, once a year, it is MANDATORY to carry out preventive maintenance of the equipment, and after each inspection the service engineer must record it in the “NØRDIS Service” system. After each inspection the warranty is extended by one year, but not beyond the specified maximum warranty period. If the mandatory annual inspections are not carried out, the equipment is covered by a 12-month warranty, i.e. until the first MANDATORY inspection. Annual preventive maintenance of the equipment is not part of warranty service and is carried out at the rates set by the company performing the maintenance. The warranty period is counted from the day the commissioning of the equipment is carried out, but no later than 3 months after the date of purchase of the equipment.
3. Warranty repair of the heat pump does not renew or change the warranty period granted to the heat pump.
4. The warranty does not cover compensation for other losses incurred during the warranty period as a result of heat pump failures.
5. The warranty does not apply if:

• the unit was installed by natural or legal persons who do not hold a certificate for handling fluorinated greenhouse gases issued under Order No. D1-420 of the Minister of Environment of the Republic of Lithuania of 20 July 2009;
• the buyer / end user or unauthorised third parties repaired the equipment themselves;
• the refrigerant line installation work was carried out improperly;
• the water circuit equipment and components were selected improperly;
• the electrical installation work was carried out improperly;
• the equipment was operated in place of an old system that was dirty, contaminated or not cleaned;
• no magnetic dirt separator was installed in the heating system;
• no buffer tank was installed in the 12–16 kW heating system;
• safety fittings were not installed (or improper ones were installed) in the heating and domestic hot water systems (including expansion vessels, safety valves, etc.);
• the equipment was used for a purpose other than intended;
• equipment failures were caused by an aggressive environment;
• equipment failures were caused by an improper power supply (voltage fluctuations, etc.);
• the installation and commissioning of the equipment were carried out by persons without the relevant qualification or not authorised by the equipment importer to carry out such work;
• the annual preventive maintenance of the equipment was not carried out and/or the work record card, confirmed by the signatures of the equipment owner and the representative of the company that performed the maintenance, was not completed.

6. IMPORTANT! The user of the heat pump must ensure that service personnel providing commissioning, maintenance and warranty repair services have access to the heat pump and the possibility to start work immediately. The user must also provide, free of charge, additional means needed for the repair or for reaching the heat pump, i.e. provide a source of electricity, dismantle building or furniture structures that obstruct the repair, arrange lifting equipment, etc. Parts replaced under the warranty become the property of the seller.

AIR-TO-WATER HEAT PUMP “OPTIMUS PRO”
PREVENTIVE MAINTENANCE WORK

Preventive maintenance of NORDIS Optimus Pro heat pumps includes, but is not limited to, checking the refrigerant pressure and quantity, checking the water circuit (system pressure, expansion vessel pre-pressure, filters, safety valves, drainage system) and cleaning (filters), cleaning the heat exchanger of the outdoor unit, checking the electrical panel (connections, circuit breakers, contactors) and other necessary work.