NØRDIS ULTIMA Air-to-Water Heat Pump Warranty Terms:

WARRANTY TERMS

1. During the warranty period, the equipment importer undertakes to eliminate free of charge any defects caused by the manufacturer’s fault. The warranty is granted only when the installation and commissioning of the equipment were carried out by qualified specialists authorised by the importer to perform such work, in accordance with the requirements set by the manufacturer. Warranty service is provided only for equipment with a properly completed commissioning report and warranty card signed by the authorised company. Warranty technical service may be carried out only by certified specialists with the relevant qualification.
2. A 60-month warranty period is granted for NØRDIS air-to-water heat pumps ULTIMA (if the unit is not registered in the “NORDIS Service” system, a 36-month warranty period applies). During the warranty period, preventive maintenance of the equipment MUST be carried out once a year, and after each inspection the service engineer must record it in the “NØRDIS Service” system. After each inspection carried out, the warranty is extended by one year, but not beyond the maximum warranty period specified. If the mandatory annual inspections are not carried out, the equipment is covered by a 12-month warranty, i.e. until the first MANDATORY inspection. Annual preventive maintenance of the equipment is not part of warranty service and is carried out at the rates set by the company performing the technical maintenance. The warranty period is counted from the day the equipment is commissioned, but not later than 3 months from the date of purchase of the equipment.
3. Warranty repair of the heat pump does not renew or change the warranty period granted to the heat pump.
4. The warranty does not cover compensation for other losses incurred during the warranty period as a result of heat pump failures.
5. The warranty does not apply if:

• the buyer / end user or unauthorised third parties repaired the equipment themselves;
• the water circuit equipment and components were selected improperly;
• the electrical installation work was carried out improperly;
• the system was not filled with a 40% propylene glycol solution (or 30% ethylene glycol if the unit is used only for heating/cooling), or the unit was not connected to a backup power supply;
• the equipment was operated in place of an old system that was dirty, contaminated or not cleaned;
• a magnetic dirt separator and a buffer tank were not installed in the heating system;
• safety fittings were not installed (or improper ones were installed) in the heating and domestic hot water systems (including expansion vessels, safety valves, etc.);
• the equipment was used for a purpose other than intended;
• equipment failures were caused by an aggressive environment;
• equipment failures were caused by an improper power supply (voltage fluctuations, etc.);
• the installation and commissioning of the equipment were carried out by persons without the relevant qualification or not authorised by the equipment importer to carry out such work;
• the annual preventive maintenance of the equipment was not carried out and/or the maintenance record card, confirmed by the signatures of the equipment owner and a representative of the company that performed the technical maintenance, was not completed;

6. IMPORTANT! The heat pump user must ensure that service personnel providing commissioning, maintenance and warranty repair services have access to the heat pump and the possibility to start work immediately. The user must also provide, free of charge, any additional means required to carry out repairs or to reach the heat pump, i.e. provide a power source, dismantle any building or furniture structures obstructing the repair, arrange lifting mechanisms, etc. Parts replaced under the warranty become the property of the seller.