Fan Coil Units – Warranty Terms and Conditions

General Provisions

These terms and conditions apply to NØRDIS fan coil units and to the NØRDIS controllers supplied with them (hereinafter – the Unit).

The warranty is provided by the official NØRDIS equipment importer. During the warranty period, the Importer undertakes to remedy free of charge any faults of the Unit caused by defects in materials or workmanship.

This warranty is in addition to, and does not limit, the consumer’s rights under the laws of the country in which the Unit was purchased, including the right to require the seller to remedy a lack of conformity of the goods free of charge.

1. Warranty Period

1.1. The Unit is covered by a 36-month warranty period. The warranty covers the heat exchanger, the fan and its motor, the electronics, the condensate pump (if fitted) and NØRDIS controllers, except for the parts listed in clause 4.3.

1.2. The warranty period starts on the date of purchase of the Unit as stated on the invoice, cash receipt, installation invoice or other proof of purchase.

1.3. The Importer decides whether a faulty part or Unit is to be repaired or replaced. A warranty repair or replacement of a part does not extend the warranty period. Replaced parts become the property of the Importer.

2. Warranty Conditions

The warranty is valid provided that:

2.1. The Unit has been installed and connected to the hydraulic system and the electrical supply by qualified specialists in accordance with the NØRDIS installation manual and applicable regulations (including earthing and residual current protection).

2.2. The Unit is connected to a closed heating and/or cooling system (to a district heating network only via a separating heat exchanger) which was flushed before connection and is fitted with a mechanical strainer or dirt separator; air has been purged from the system.

2.3. The heat transfer medium is clean water or a water-glycol solution (no more than 40% glycol), and the Unit operates within the limits specified in the manual: pressure 0.15–1.6 MPa, supply water temperature not lower than 3 °C in cooling mode and not higher than 65 °C in heating mode.

2.4. The Unit and the pipework are protected against freezing, and the condensate drain is installed in accordance with the installation manual.

2.5. The Unit is used for space heating, cooling and dehumidification in accordance with the NØRDIS user manual, only with the air filter fitted, and is not operated during construction or finishing works while construction dust is present in the air.

3. Maintenance

3.1. The user cleans the air filter regularly in accordance with the user manual (every 2–4 weeks during the operating season, more often in dusty environments).

3.2. At least once a year, before the cooling season, a qualified specialist inspects and cleans the heat exchanger and the condensate drain, and checks the fan, valves, tightness of connections and electrical connections.

3.3. Maintenance work is not part of the warranty service and is charged separately.

4. Warranty Exclusions

4.1. The warranty does not apply if the fault was caused by, or contributed to by:

• installation, repair or disassembly of the Unit carried out by unqualified persons or not in accordance with NØRDIS instructions;
• failure to comply with the conditions of Section 2: system not flushed, air remaining in the system, pressure or temperature limits exceeded, unsuitable heat transfer medium, freezing;
• lack of maintenance: clogged filter, dirty heat exchanger, clogged or poorly maintained drainage system;
• improper power supply (voltage fluctuations, lightning) or electrical connection errors;
• mechanical damage, improper transport or storage, fire, flooding or other force majeure circumstances;
• modification of the Unit, use of non-original parts, or use of the Unit for purposes other than intended.

4.2. The warranty does not apply if no proof of purchase is presented or if the manufacturer’s label bearing the serial number has been removed from the Unit or damaged.

4.3. The warranty does not cover consumables and wear parts (air filters, batteries, fuses), or changes in the appearance of the casing and grilles that do not affect operation.

4.4. The warranty does not cover indirect losses (damage to finishes or furniture, loss of profit). The costs of dismantling and reinstalling the Unit, opening suspended ceilings and lifting equipment are not reimbursed, except where reimbursement is required by consumer protection legislation.

5. Submitting Claims

5.1. A fault must be reported without delay, and no later than 14 days after it was discovered, to the company that installed the Unit, the seller or the Importer. The Importer is not liable for any additional damage resulting from late notification.

5.2. The claim must state the model and serial number of the Unit, the installation address and a description of the fault (error code, photographs or video), and must be accompanied by a copy of the proof of purchase.

5.3. Until inspected by a service specialist, the Unit must not be disassembled or repaired, except for measures necessary to prevent further damage (closing the valves, disconnecting the power supply). The user shall provide the specialist with access to the Unit.

5.4. The Importer responds to the claim within 14 days of its receipt, unless the laws of the country in which the Unit was purchased set a shorter period.

5.5. If the fault is found not to be covered by the warranty, the costs of the specialist’s call-out, diagnostics and repair are borne by the person who submitted the claim at the service company’s rates.

6. Other Terms

6.1. IMPORTANT! The user of the Unit must provide service personnel performing maintenance and warranty repairs with access to the Unit and the possibility to start work without delay. The user must also, free of charge, provide any additional means necessary to carry out the repair or to access the Unit, i.e. provide a power source, dismantle building or furniture structures obstructing the repair, arrange lifting equipment, etc.

6.2. When receiving the Units, check the condition of the packaging and the contents. Photograph any visible damage and record it on the delivery note in the presence of the carrier.

6.3. The warranty is valid in the country in which the Unit was purchased. Warranty service is requested in accordance with the procedure set out in clause 5.1.

6.4. The Importer may amend these terms and conditions. The terms and conditions in force on the date of purchase apply to the Unit.